JiliHot Privacy Policy — How We Protect Your Data

1. Who We Are

JiliHot is an online gaming platform operating at jilihot.games, designed specifically for players in Bangladesh. We provide casino games, live dealer tables, crash games, and sports-style entertainment — all priced and transacted in Bangladeshi Taka (BDT).

For the purposes of this Privacy Policy, "JiliHot", "we", "us", and "our" refer to the operator of the jilihot.games platform. "You" and "your" refer to any person who visits, registers on, or uses the JiliHot platform. This Privacy Policy applies to all JiliHot services including the website, mobile app, games, payment processing, and customer support channels.

2. Data We Collect

JiliHot collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. We do not collect data speculatively or for purposes beyond those described in this Privacy Policy.

2.1 Registration Data

When you create a JiliHot account, we collect:

• Full name
• Date of birth (for age verification)
• Mobile phone number (used as your primary account identifier)
• Password (stored in hashed, non-reversible form — we never store your plain-text password)
• Preferred language

2.2 Verification Data

When you request a withdrawal above the standard threshold, or when JiliHot's compliance systems flag an account for review, we may request:

• National ID card (NID) number and scan
• Passport or other government-issued photo ID
• A selfie or live photo for identity confirmation
• Proof of mobile wallet ownership (e.g. a screenshot of your bKash or Nagad account showing your registered name)

2.3 Transaction Data

Every deposit and withdrawal on JiliHot generates a transaction record that includes:

• Transaction amount in BDT
• Transaction date and time
• Payment method used (bKash, Nagad, or Rocket)
• Transaction reference number
• Account balance before and after the transaction

2.4 Gaming Activity Data

JiliHot records your in-platform activity, including:

• Games played, bet amounts, and outcomes
• Session start and end times
• Bonuses claimed and wagering progress
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical Data

When you access JiliHot, our servers automatically collect:

• IP address
• Device type, operating system, and browser version
• Pages visited and time spent on each page
• Referring URL (the page you came from before visiting JiliHot)

3. How We Use Your Data

JiliHot uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is a plain-language breakdown of exactly how your data is used on the JiliHot platform:

• Account management: Your registration data is used to create and maintain your JiliHot account, verify your identity, and allow you to log in securely.
• Payment processing: Transaction data is used to process your BDT deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate account balance records.
• Age and identity verification: Verification data is used to confirm that you meet the minimum age requirement of 18 years and that your account belongs to a real, unique individual.
• Fraud prevention and security: Technical data and gaming activity data are analysed to detect suspicious patterns, prevent unauthorised account access, and identify potential money laundering or bonus abuse.
• Responsible gaming: Gaming activity data is monitored to identify signs of problem gambling. JiliHot may use this data to apply responsible gaming interventions where necessary.
• Customer support: When you contact JiliHot support, your account data and transaction history may be accessed by the support agent handling your query in order to resolve your issue efficiently.
• Platform improvement: Aggregated, anonymised technical and gaming activity data is used to improve the JiliHot platform, fix bugs, and optimise the user experience.
• Marketing communications (opt-in only): If you have opted in to receive promotional communications, JiliHot may use your contact details to send you information about new games, bonuses, and promotions. You can opt out at any time.

4. Legal Basis for Processing

JiliHot processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, transaction data, and verification data is necessary to fulfil our contract with you — i.e., to provide you with a JiliHot account and gaming services.
• Legal obligation: JiliHot is required by applicable laws and regulations to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering (AML) and know-your-customer (KYC) compliance purposes.
• Legitimate interests: JiliHot processes technical data and gaming activity data on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving its services.
• Consent: JiliHot processes your contact details for marketing communications only where you have given explicit, informed consent. You may withdraw this consent at any time.

5. Sharing Your Data

JiliHot does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

To process your BDT deposits and withdrawals, JiliHot shares the minimum necessary transaction data with bKash, Nagad, and Rocket. These payment processors operate under their own privacy policies and are bound by applicable financial data protection regulations.

5.2 Identity Verification Providers

JiliHot may use third-party KYC verification services to assist with identity and age verification. These providers receive only the data required to complete the verification check and are contractually prohibited from using your data for any other purpose.

5.3 Legal and Regulatory Authorities

JiliHot may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, court order, or in response to a legitimate legal request. JiliHot will notify you of such disclosures where legally permitted to do so.

5.4 Business Transfers

In the event that JiliHot undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

6. Cookies & Tracking Technologies

JiliHot uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Used to understand how players use JiliHot — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. You can opt out via your browser settings.
• Preference cookies: Store your platform preferences such as language selection and display settings so you do not have to re-enter them on each visit.

6.2 Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the JiliHot platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7. Data Retention

JiliHot retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance policies.

• Account and registration data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required for AML compliance.
• KYC verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Gaming activity logs: Retained for 2 years from the date of each session, then anonymised or deleted.
• Technical/log data: Retained for 90 days, then automatically deleted unless flagged for a security investigation.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of your consent history.

When data is no longer required, JiliHot securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

8. Your Privacy Rights

As a JiliHot player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 days.

9. Security Measures

JiliHot takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures to protect your data against unauthorised access, loss, destruction, or alteration.

• TLS 1.3 encryption: All data transmitted between your device and JiliHot's servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Password hashing: Your JiliHot password is never stored in plain text. It is hashed using a strong one-way algorithm (bcrypt) so that even JiliHot staff cannot read your password.
• Access controls: Access to player data within JiliHot's systems is restricted on a strict need-to-know basis. All internal access is logged and audited.
• Intrusion detection: JiliHot's infrastructure is monitored 24/7 for suspicious activity. Automated systems flag and block potential intrusion attempts in real time.
• Regular security audits: JiliHot conducts regular internal and third-party security audits to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your JiliHot account has been compromised, contact our support team immediately via live chat so we can take protective action.

10. Children's Privacy

JiliHot is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use JiliHot under any circumstances.

If JiliHot discovers or is notified that a registered account belongs to a person under 18, we will immediately suspend the account, delete all associated personal data, and forfeit any balance in the account. If you believe a minor has registered on JiliHot, please notify us immediately at [email protected].

11. Updates to This Privacy Policy

JiliHot may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, JiliHot will notify registered players via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of JiliHot after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way JiliHot handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the JiliHot platform — average first response under 3 minutes.
• Email: [email protected]

For data rights requests (access, erasure, portability, etc.), please email us with the subject line "Data Rights Request" and include your registered mobile number so we can verify your identity and process your request promptly.